BOOKING TERMS AND CONDITIONS

Updated on November 26, 2024

Definition

Fisheye Journeys Travel Company, hereinafter referred to as "Fisheye Journeys," includes its owners, agents, directors, officers, employees, representatives, and affiliates. By booking a trip with Fisheye Journeys, you are agreeing to these Booking Terms & Conditions, which constitute the entire agreement between you and Fisheye Journeys.

Trip Confirmation and Payment Details

Fisheye Journeys accepts credit cards as acceptable methods of payment unless otherwise specified. Upon receipt of your final payment, we will send a confirmation email and a welcome packet detailing the trip you have booked. Your booking is only confirmed upon our receipt of the required payment and acknowledgment.

Travel Insurance

Travel insurance is mandatory for all travelers and must be purchased within three (3) days of the initial trip deposit. Proof of insurance must be provided within three (3) days of booking. The insurance must cover personal accidents, death, medical expenses, and emergency repatriation with recommended minimum coverage of 100,000 USD in personal injury and 200,000 USD in repatriation and evacuation expenses. It is strongly advised to purchase "Cancel for Any Reason" insurance to cover possible cancellation scenarios. Failure to provide proof of insurance will result in the cancellation of your booking without refund.

Deposit Requirement

A non-refundable deposit of 500 USD per person, per trip is due at the time of booking. For bookings made within 45 days of the departure date, full payment is due at the time of booking.

Final Payment Requirement

The remaining balance of the trip price must be paid no later than 45 days before departure. Failure to pay the balance by the due date may result in the forfeiture of your deposit and loss of your reservation.

Payment Plan

For no additional fee, we offer a two-payment plan option. After the initial deposit and payment, the final balance is due 45 days before departure.

Cancellation by the Traveler

Cancellations must be made in writing and acknowledged by Fisheye Journeys in writing. The applicable cancellation policy is determined based on the date we receive your written request.

  • Cancellation 30 Days or Less Before Departure: 100% of the total booking cost, including the deposit, will be retained by Fisheye Journeys.

  • Cancellation 31 Days or More Before Departure: The deposit and any expenses incurred by the ground operator will be retained.

Cancellation by Fisheye Journeys

In the event that Fisheye Journeys deems it necessary to cancel a scheduled trip after receiving payments from the traveler, we will either provide a refund of the payment or apply the payment toward a future Fisheye Journeys trip. This policy does not apply to Custom Travel itineraries.

However, in cases where the cancellation is due to external events outside our reasonable control, such as, but not limited to, natural disasters, pandemics, government interventions, or other unforeseen events, refunds will be limited to the recoverable costs only. Fisheye Journeys will not be liable for any incidental expenses incurred by you as a result of your booking, including, but not limited to, costs related to visas, vaccinations, travel insurance, or non-refundable flights.

Cancellation Due to Force Majeure Events

If a trip is canceled due to events classified as force majeure, including but not limited to natural disasters, pandemics, civil unrest, government intervention, war, or other events that prevent the fulfillment of the trip, 100% of the amounts paid by you will be retained by Fisheye Journeys and converted into a non-expiring credit for use on a future group trip organized by Fisheye Journeys. This credit cannot be applied to private travel arrangements.

To receive a refund instead of credit in such situations, you may need to purchase "Cancel for Any Reason" travel insurance, which could provide coverage for payments made to Fisheye Journeys.

Trip & Itinerary Changes

Prices are subject to variable and seasonal rates. Fisheye Journeys reserves the right to increase its prices without prior notice due to changes in tariffs, taxes, or exchange rates. In the event of significant itinerary changes, Fisheye Journeys will communicate these changes to you for approval.

YOUR INFORMATION

In order to for us to confirm your travel arrangements, you must provide all requested details including legal name, date of birth, passport number, passport issue and expiry date. Your booking cannot be confirmed without these details.

INCLUSIONS

The land price of your trip includes: 

  • All accommodation as listed in the Itinerary

  • All transport as listed in the Itinerary

  • Sightseeing, activities, and meals listed in the Itinerary

Please note that if any meals, activities, or transportation are missed due to the traveler separating from the group for any reason, the cost of that meal, activity, or transportation will not be refunded or credited to the traveler.

EXCLUSIONS

The land price of your trip does not include: 

  • International flights or internal flights unless specified

  • Taxes and excess baggage fee charges unless specified

  • Meals other than those specified in the Itinerary

  • Visa and passport fees

  • Travel insurance

  • Optional activities and all personal expenses

DISCOUNTS & PROMOTIONS

All discounts and reduced pricing are applied at Fisheye Journeys’ discretion. The reduced pricing applies to new bookings only. Any reduced pricing or discounts that may become available after you have paid your deposit are locked into their original price and will not apply. 

AGE & HEALTH REQUIREMENTS

All travelers must be 18 years of age or older unless they are accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day to day’s care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority. 

It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination. 

OPTIONAL ACTIVITIES

During any Fisheye Journeys trip, there may be opportunities to participate in activities or local events, which are not included in Fisheye Journeys’ packaged trip. Fisheye Journeys makes no representations about the safety or quality of these activities and events, or the standard of the independent operator running it. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

PASSPORT & VISAS

Passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest visa requirements. Your passport must be valid for 6 months beyond the duration of your trip. It is your responsibility to ensure that you are in possession of the correct visas, permits, and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation. 

TRANSPORTATION POLICY

To ensure the safety of our Travelers and staff, we ask that you adhere to the following: 

  • Wear your seat belt at all times while riding in any vehicle that is in motion. It is noted that seat belts are not readily available on all of the transportation we take, on either charter or public vehicles. Where available, we expect our travelers to use them. We cannot be expected to constantly monitor everyone to make sure everyone is buckled in at all times. Therefore, it is your responsibility to wear your seat belt properly and at all times while the vehicle is in motion.

  • Public buses are a common mode of transportation on Fisheye Journeys trips, and on occasion local buses can be very crowded, with people standing in the isles. On rare occasions, Fisheye Journeys travelers may not have access to a seat and will stand, but this period should not be excessive and other transport arrangements will be made if there is simply no room on the bus. We rely on public transport providers to maintain the vehicles we use in a roadworthy condition, but we do not perform independent tests on public vehicles. If, in the group leaders opinion, the vehicle is unsafe then alternative transport arrangements will be made.

ACCEPTANCE OF RISK & WAIVER

You are responsible for purchasing the style of trip that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Fisheye Journeys’ trips are adventurous by nature and may involve a significant amount of personal risk. You are aware that travels such as those which you are undertaking involve hazardous activities, some in remote areas of the world, with a risk of injury or death which may be caused by forces of nature, the negligence of Fisheye Journeys, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. You are also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which you are participating in this trip. 

You accept these risks and obligations and fully assume the risks of travel and work in this type of environment. You fully and forever release and discharge Fisheye Journeys and all other related, affiliated, associated or otherwise connected corporations, partnerships, individuals and other entities and all of their respective officers, directors, employees, contractors, agents, successors and assigns (collectively, the “Releasees”) from any and all costs (including, without limitation, actual legal costs), claims, demands, actions, causes of action and liabilities whatsoever for any and all losses, damages, death or injuries to persons or loss of property, which may be sustained by you in connection with or in any way relating to this trip, due to any cause or reason whatsoever including, without limitation, the reckless, willful or negligent actions or omissions of the Releasees or any other person or persons. 

Personal Responsibility

You acknowledge that Fisheye Journeys reserves the right to decline or remove a traveler from a trip for justifiable cause, including but not limited to illegal activities or behavior posing a risk to others. All costs associated with being removed from the trip are your responsibility.

TRAVEL ADVISORIES & WARNINGS

The safety of our travelers, leaders, and operators is a major priority of Fisheye Journeys. With this in mind we monitor world events very closely. Fisheye Journeys makes operational decisions based on informed advice from a number of sources. Although we continually monitor the areas we visit, it is your responsibility to stay informed about the areas where you will be traveling to including any travel advisories and warnings issued by the U.S. State Department. Visit their travel website at www.travel.state.gov or contact them by phone at 1-888-407-4747. You are responsible for protecting your own well-being and personal property before, during, and after your Fisheye Journeys trip. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.

LIABILITY RELEASE

Fisheye Journeys does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities airline, vessel, bus, van, or other transportation companies, local ground operators, providers or organizers of optional excursions, food service or entertainment providers, etc. Fisheye Journeys is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of nature, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely, dangers associated with animals, marine life or vegetation of any sort, dangers incident to recreational activities such as scuba diving, snorkeling, swimming, kayaking, sailing, canoeing, rafting, hiking, bicycling, rock climbing, etc., sanitation problems, food poisoning, lack of, access to or quality of medical care, difficulty in evacuation in case of medical or other emergency, or for any other cause beyond the direct control of Fisheye Journeys. 

CLAIMS & COMPLAINTS

If you have a complaint about your trip please inform your group leader or our local representative immediately in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour. Any and all supporting documentation to the claim or complaint must accompany the written letter or e-mail. 

Media Release

You hereby consent to Fisheye Journeys capturing and using photographs, video recordings, or digital recordings of you during trips or events for promotional purposes. You release any rights to control the use of your likeness, with no expectation of financial compensation.

Privacy Policy

Your personal information will be used only for the operation of trips or to provide you with marketing materials. Your information may be disclosed to service providers as necessary and treated in accordance with our Privacy Policy, available on our website.

Applicable Law

These Booking Terms & Conditions are governed by the laws of the State of Texas. Any disputes must be brought exclusively before the courts of the State of Texas.

Binding Agreement

By booking a trip with Fisheye Journeys, you acknowledge and agree to the above cancellation policies. This agreement is legally binding upon completion of booking and payment, and shall be governed by the laws of the State of Texas.

UPDATING BOOKING TERMS & CONDITIONS

Fisheye Journeys reserves the right to update and/or alter these Booking Terms & Conditions at anytime, and it is the Travelers responsibility to be familiar with them. The latest Booking Terms & Conditions can always be found on the Fisheye Journeys website www.fisheyejourneys.com and will supersede any previous versions.